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  • Please Note: City Operations will be closed Monday, December 25th and Tuesday, December 26th as well as Monday, January 1st in observance of the Christmas and New Year’s holidays.  Enjoy the holidays with your family and friends. Have a happy and healthy 2018.

Marina Round Up: Sharing Best Management Practices: About the Workshop: The Florida Department of Environmental Protection invites marinas, boat yards, boat clubs and yacht clubs, marine retail industry, Clean Marina Program members and other interested parties to attend an open discussion on Florida’s Clean Marina program – a voluntary, partnership-driven initiative that encourages marina facilities to incorporate environmental Best Management Practices, creating partnerships with local communities and businesses to protect natural resources and promote economic growth. When:Dec. 6, 2017 /  2 – 4 p.m. / Location:Joseph P. D’Alessandro Building / Room 1652295 / Victoria Ave. Fort Myers, FL 33902 / Click Here for Flyer

A FEMA Help Center opens in Bonita Springs. The help center is located at 26738 Pine Avenue in Bonita Springs. The center will be open 9:00am-7:00pm Monday through Saturday and 9:00am-1:00pm on Sunday. This schedule is subject to change based on FEMA’s assessment.

The center will serve both Lee County and Collier County. Residents are encouraged to visit the center to meet with FEMA representatives, file applications and ask questions.

Visit www.disasterassistance.gov for more information about the Federal Emergency Management Agency

2017-2018 Event List: Click Here

Information to assist you is below:

Hurricane Irma documents are available online.
People seeking Lee Board of County Commissioner resolutions, such as evacuation orders, from Hurricane Irma can find these documents atwww.LeeEOC.com in the center of the page.
Residents may need these documents when making insurance claims, applying for FEMA assistance or other reasons.

Look out for illegitimate unlicensed contractors who may prey upon homeowners affected by Hurricane Irma. Unlicensed contracting is illegal.
Obtain at least three estimates from licensed and bonded contractors; get the estimate in writing; ask for and check references; ask for proof of insurance; get a written contract;
and make sure all work that requires city or county inspection is officially approved in writing before a final payment is made.
For a list of reliable licensed contractors, contact the Lee BIA at bia.net.Also, for financial protection, call the Florida Department of Business and Professional Regulation (DBPR) at (850) 487-1395 or visit www.myfloridalicense.com.
Otherwise, to report unlicensed activity, contact DBPR at (866) 532-1440, as well as the Lee County Sheriff’s Office.
Additionally, homeowners can report incidents of price gouging by calling (866) 9NO-SCAM.

Need help?
Call the Bonita Assistance Office at 239-992-3034. They are open now! Volunteers can also register to help at 239-992-3034.
A resource meeting was held with local charities to be sure they are coordinating needs. We will share updates as we have them. The Assistance Office is still primary contact.
For those seeking a cooling charging option, they can contact Assistance Office as well.


Questions about Your Determination Letter

FEMA applicants who have been notified they were ineligible for assistance can have FEMA revisit their cases.

Applicants must read their letters carefully. It should explain any problems that could be corrected. You may need to provide additional information or documents. If a mistake has been made, they should let FEMA know right away by calling the FEMA Helpline at 800-621-3362 (TTY 800-462-7585) or visiting a Disaster Recovery Center.

Everyone has the right to appeal any FEMA decision. Appeals may relate to eligibility, the amount or type of help provided, a late application, a request to return money, or continuing help. If you were determined ineligible due to insurance coverage—but had under insured or uninsured losses—you can appeal the decision by submitting your insurance settlement paperwork.

The appeal must be sent and postmarked within 60 days after you receive the letter.

Explain in writing why you think the decision about the amount or type of assistance is not correct.

When submitting the letter, the applicant needs to include his or her full name, their nine digit FEMA registration number and the 4 digit disaster number.

Sign the letter. It must be notarized and accompany a copy of a state-issued identification card. If you cannot do that, write: “I hereby declare under the penalty of perjury that the foregoing is true and correct.”

Date the appeal letter and include the FEMA application number and the disaster number (DR-4337) and mail or fax it to:

FEMA National Processing Service Center
P. O. Box 10055
Hyattsville, MD 20782-7055
FAX: 800-827-8112; Attention: FEMA

You can also visit any Disaster Recovery Center to submit your appeal. Find the DRC nearest you by visiting the Disaster Recovery Center Locator page.

Printable and Downloadable Information:
Questions about Your Determination Letter – Click Here
What to do if you disagree with FEMA’S Decision Letter – Click Here

City of Bonita Scheduling

The following building permit fees have been approved to be waived. Fees relating to damage from Hurricane Irma for the following permits: roofing permits- singe family and multifamily residential, screen enclosures and sheds. For more information,
please call community development at 239-444-6150.

There are several agencies also assisting with aid in the area. Lee County Human & Veteran Services, United Way, Red Cross, Salvation Army, Harry Chapin Food Bank, Catholic Charities and more. For a full list of organizations, go to. www.unitedwaylee.org

Lee County Business Owners
If your business was damaged by Hurricane Irma we strongly encourage you to register with the Federal Emergency Management Agency (FEMA). Once registered you may apply for a Small Business Administration low-interest disaster loan.

Click the link below for complete and detailed information regarding U.S. Small Business Administration Disaster Assistance.

Click the link below for additional disaster assistance programs that may be available for Lee County business affected by Hurricane Irma.
Additional Disaster Assistance Resources


Solid Waste

Update from Lee County Solid Waste: Another self-drop off site added –  

FORT MYERS, FL, Oct. 11, 2017 – Lee County has added an additional residential drop-off location for residents who do not want to wait for debris-management trucks to arrive. The new site is located within Estero Community Park. Rather than using the park’s main entrance, residents need to enter the park’s maintenance compound entrance off the east side of Via Coconut Point. Signs will be posted. The address is 21651Via Coconut Point. Hours will be the same as the county’s other two self-drop sites – 7:30 a.m. to 6:30 p.m. seven days a week beginning Thursday, Oct. 12.

You must show ID and be a resident of Bonita Springs, Fort Myers Beach, Estero or unincorporated Lee County. You can self-haul the horticultural debris from your residential site at no charge.

Other self-drop sites are Lee County Mosquito Control in Buckingham and in South Fort Myers at 14790 A & W Bulb Road.

Additional information can be found at www.leegov.com/solidwaste

What is the difference between storm-related debris and regular household trash?

Storm debris includes any trees, tree limbs and shrubs that went down in the hurricane. It also includes any fencing, flooring, furniture or wall board, etc. that had to be removed from the home due to flooding or other structural damage. This will be picked up by special debris-collection contractors.

Regular household trash is those things that you would throw away in a typical week. This will be picked up by your regular waste hauler.

When will the storm debris be collected from my curb and what should I do to prepare?

Regular household garbage collections have begun and will continue to proceed on the regularly scheduled collection days.

The City of Bonita Springs contractors will begin storm debris removal on Monday, September 18th on areas where Hurricane Irma has generated storm debris to the extent that these areas can be safely accessed to perform debris removal.
Residents of impacted areas that can safely do so, are asked to place any storm-generated debris on the public right-of-way.

The public right-of-way is the area of residential property that extends from the street to the sidewalk, ditch, utility pole or easement. Residents are urged to separate the debris as follows:

• VEGETATIVE DEBRIS (whole trees, tree stumps, tree branches, tree trunks and other leafy material)
• CONSTRUCTION AND DEMOLITION DEBRIS (damaged components of buildings and structures such lumber and wood, wall board, glass, metal, roofing materials, tile, furnishings, and fixtures)
• HOUSEHOLD HAZARDOUS WASTE (materials that are ignitable, reactive, toxic or corrosive such as paints, cleaners, pesticides, etc.)
• WHITE GOODS (refrigerators, freezers, air conditioners, heat pumps, ovens, ranges, washing machines, clothes dryers and water heaters)
• ELECTRONIC WASTE (computers, televisions, office electronic equipment, etc.)

Only loose debris will be collected, bagged debris should not be placed on the public right-of-way.
Do not place debris near a water meter vault, fire hydrant or any other above-ground utility. Only debris placed on the public right-of-way will be eligible for collection until further notice.
The attached flyer provides residents with a visual overview of the proper method to set debris on the right-of-way.
The City of Bonita Springs urges all residents to make personal safety a top priority, and only set out debris if it is safe to do so at this time.


Transitional Sheltering Assistance

  • TSA provides short-term lodging for eligible disaster survivors whose residence is uninhabitable or inaccessible.
  • To be eligible for TSA, individuals and households must:

o          Register with FEMA for assistance.

o          Pass identity and citizenship verification.

o          Have a pre-disaster primary residence located in a geographic area that is designated for TSA.

o          Be displaced from their pre-disaster primary residence as a result of the disaster.

o          Be unable to obtain lodging through another source.


  • For those eligible, FEMA will authorize and fund TSA through direct payments to participating hotels/motels. The list of approved hotels is available at www.disasterassistance.gov or call the FEMA Helpline (800) 621-3362 (voice, 711/VRS-Video Relay Service) (TTY: (800) 462-7585).


  • If a hotel would like to participate in the TSA program, has questions about an applicant’s eligibility or payments by the lodging contractor or has questions about finding an applicant in their system, they should be directed to www.ela.corplodging.com.


Transitional Sheltering Assistance – Issue Finding Hotels

  • The list of hotels participating in the program and accepting eligible households is being updated daily. The website is: www.femaevachotels.com.


  • The Florida Restaurant & Lodging Association made calls to more than 700 hotels to ensure they were aware of FEMA’s transitional shelter assistance/emergency lodging assistance program and the process to enroll.


  • All hotels and motels are being encouraged to participate in the TSA/ELA program. FEMA determines all program activations.


Expedited Rental Assistance

  • Some individuals and households may be considered for FEMA’s expedited rental assistance. This assistance helps pay for temporary housing while a damaged home or apartment is being repaired. Certain eligibility requirements apply, so contact the FEMA helpline to discuss options.

o          Communicate your housing challenges to the FEMA helpline when you call, including whether your home is inaccessible, essential utilities are unavailable or the home is uninhabitable due to flood.

D-SNAP is now available through the State of Florida


  • FEMA is not responsible for distributing food stamps.


Understanding Determination Letters

  • Floridians who applied for disaster assistance after Hurricane Irma should read their letters from FEMA carefully. It should explain any problems that could be corrected. If a mistake has been made, they should let FEMA know right away by calling the FEMA Helpline at 800-621-3362 (TTY 800-462-7585) or visiting a Disaster Recovery Center.


  • Sometimes you may need to provide additional information to be eligible for assistance.


  • Everyone has the right to appeal. Appeals may relate to eligibility, the amount or type of help provided, a late application, a request to return money, or continuing help.


  • The process to appeal should be included in the letter you received from FEMA. More information about eligibility and determination letters can be found on www.fema.gov, by searching “questions about your determination letter.”

Locate a Shelter

  • If you and your family need a place to stay, download the FEMA mobile app and look under Disaster Resources for a list of nearby shelters.

Or call 800-REDCROSS (733-2767). The American Red Cross (ARC) provides food, comfort and shelter to those who need it— without regard to race, religion or citizenship status. You can also text SHELTER and your zip code to 43362 to locate an open shelter in your area (Example: SHELTER 12345).


Public Assistance Program

  • The updated Public Assistance delivery model will be implemented in Florida for Hurricane Irma.


  • Delivery of Public Assistance under the changed delivery model simplifies and improves the delivery of grants by deliberately targeting the early phases of the grants life-cycle in order to avoid challenges that historically arose post-award and during grant closeout.


  • FEMA, through its regional offices, will ensure applicants, grantees, and FEMA staff are fully trained to ensure successful delivery of the Public Assistance grant program. For more information on FEMA Public Assistance, visit: www.fema.gov/public-assistance- local-state-tribal-and-non-profit.


National Flood Insurance Program

  • To help homeowners with flood insurance whose homes sustained damage from Hurricane Irma, the National Flood Insurance Program (NFIP) has waived a few requirements to make it easier to get advance payments quicker.


  • As of Sept. 23, more than 19,000 flood-insured policyholders in Florida have received more than $12 million in advance payments.


  • To file a flood insurance claim under the NFIP, contact your insurance agent immediately. You can also call 1-800-621-FEMA (3362) – select option 2 – to learn more about your policy and be directed to the appropriate claims resource.


  • Disaster survivors who have received federal disaster assistance in a previous disaster and live in a Special Flood Hazard Area have a requirement to obtain and maintain flood insurance on their affected property. Those survivors who have this requirement and do not obtain or maintain flood insurance will be considered non-compliant when applying for assistance during this current disaster. They will be ineligible for the home repair portion of housing assistance. However, they may still be eligible for rental assistance.


  • Current information on Operation Blue Roof is available on the U.S. Army Corps of Engineers’ Jacksonville District web site at www.saj.usace.army.mil/BlueRoof and at

1-888-ROOF-BLU (1-888-766-3258). Information is provided in both English and Spanish through this single number. The Blue Roof webpage is also available in Spanish at www.saj.usace.army.mil/blueroof_espanol/.


Disaster Unemployment

  • Disaster Unemployment helps workers whose primary incomes are lost or interrupted by a federally declared disaster. It differs from regular state unemployment insurance because it provides benefits to people who are self-employed, farmers, loggers and employees who work on commission.


  • Individuals in the 48 counties designated for Individual Assistance in Florida must first apply for regular unemployment insurance by visiting the Florida Department of Economic Opportunity website.


Legal Services

  • Free legal assistance is now available to low-income Florida disaster survivors in the 48 IA-designated counties who need help with home repair contracts and contractors, legal advice on landlord-tenant issues or assistance with life, medical and property insurance claims. For more information, visit flcourts.org


Why You Should Register Even if You Have Insurance

  • You should apply for assistance even if you have insurance because you may discover that you still have unmet needs after you receive your settlement.
  • If you have not contacted your insurance agent to file a claim, do so right away. Insurance is your main source for money to put your life, home and business back in order after a disaster.


  • Insurance may not cover all post-disaster expenses, so disaster programs may be able to help.


Disaster Assistance for Noncitizen Nationals

  • Hurricane Irma survivors who are in the United States legally, but are not U.S. citizens, may be eligible for disaster assistance from FEMA. For more information on the requirements for eligibility for noncitizen nationals visit ready.gov/faq-details/FEMA-Citizenship- Immigration-requirements-1370032118159.


Mortgage Help for Homeowners

  • Hurricane Irma survivors whose home or place of employment was affected should contact their mortgage companies right away to discuss their mortgage relief options.
  • Those affected are eligible to temporarily stop making their monthly mortgage payment for up to 12 months. At the end of the temporary payment break, homeowners:

o          Won’t have late fees.

o          Won’t have delinquencies reported to the credit bureaus.

o          Won’t have to catch up on all of their payments at once.

o          Can work with their servicer to resume making a mortgage payment that is similar to what they paid before the disaster. Or if they need additional assistance, they can work with their servicer on options to keep their home.


  • Homeowners need to contact their mortgage servicer (the company where they send their monthly payments) as soon as possible to let them know about their current circumstances. The telephone number and mailing address of their mortgage servicer should be listed on their monthly mortgage statement. They also can look it up on the Mortgage Bankers Association website at www.mba.org/news-research-and-resources/hurricane-relief.


  • If they are having difficulty contacting their mortgage servicer, they should contact the Homeowner’s HOPE™ Hotline at 1-888-995-HOPE (4673) for assistance and FREE confidential support from a HUD-approved housing counselor.


Other Agency Support

U.S. Small Business Administration (SBA)

  • The U.S. Small Business Administration’s (SBA) low-interest disaster loans are the primary source of federal assistance to rebuild disaster-damaged property. SBA offers low-interest disaster loans to businesses of all sizes, private nonprofit organizations, homeowners and renters.


  • Submitting a SBA disaster loan application is an essential part of the disaster recovery process.



  • SBA opened a Business Recovery Center (BRCs). Hours will be 9 a.m. – 6 p.m. Monday – Saturday.

Collier County

Naples Accelerator

3510 Kraft Rd #200

Naples, FL 34105


Department of Health and Human Services

  • The Department of Health and Human Services (HHS) Disaster Distress Helpline

(1-800-985-5990) remains open 24/7 for free help coping with the stress of the storm.


Other Disaster Assistance Information and Referral Services

  • Floridians seeking information about disaster-related services and unmet needs may call Florida 211, a statewide referral service. Call 211 to find resources in your community, such as food, childcare, and crisis counseling.


  • To donate or volunteer, contact the voluntary or charitable organization of your choice through the National Voluntary Agencies Active in Disasters (NVOAD) at www.nvoad.org. In Florida, go to www.volunteerflorida.org or call 1-800-FL-Help-1. For those who wish to help, cash donations offer voluntary agencies the most flexibility in obtaining the most- needed resources and pumps money into the local economy to help businesses recover.


  • The Florida VOAD Donations Task Force is working to get in-kind/product donations that are designated to Hurricane Irma survivors into areas that need it. If any counties, cities or NGOs in Florida have any requests for specific supplies related to Hurricane Irma, or if you have other questions about donations to assist with Hurricane recovery, they should contact Jason Anderson at 701-866-2939 or gro.e1513325375pohfo1513325375yovno1513325375c@nos1513325375redna1513325375nosaj1513325375.